a significant portion of my job is to moderate and provide first line direction of all the social media pages for a huge company that commissions my company. We dont do any marketing or real engagement just moderation and essentially telling people to reach out to customer service per big company’s poorly provided directions. I don’t particularly care much for big company’s product but ive seen some really nasty people with attitudes towards my and my coworkers as if we physically made and handed them a defective product. We do sympathize and understand a certain level of anger but there are some people who are just outright cunts. It doesent help that big company does big company things and barely has customer support so more of the anger is directed towards us social media people
Yes, definitely - being the caregiver for a child is often unpaid but still very much a job. Many volunteer positions are important jobs which are unpaid.
Social media moderator
a significant portion of my job is to moderate and provide first line direction of all the social media pages for a huge company that commissions my company. We dont do any marketing or real engagement just moderation and essentially telling people to reach out to customer service per big company’s poorly provided directions. I don’t particularly care much for big company’s product but ive seen some really nasty people with attitudes towards my and my coworkers as if we physically made and handed them a defective product. We do sympathize and understand a certain level of anger but there are some people who are just outright cunts. It doesent help that big company does big company things and barely has customer support so more of the anger is directed towards us social media people
If you’re a public moderator (eg. on reddit) you get thanked if you’re doing a good job.
But not nearly as much as you get verbally abused or defamed.
There are (or were) definitely some subs that were harder to moderate than others I’d imagine.
Gaming subs: Easy
Ask subs: Intermediate
Location-based subs: Hard
Political subs: Ironman
If you did politics I think reddit should have had to compensate you for the years lost deleting all the hate and bs.
It’s certainly thankless but is it a job if you don’t get paid?
Yes, definitely - being the caregiver for a child is often unpaid but still very much a job. Many volunteer positions are important jobs which are unpaid.