Just me venting:
So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.
Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.
Edit: I noticed a Lot of people saying its Fake and honestly idk if it is cause he didnt send me the Screenshot with the Mail included and I didnt ask. This is just the sc he sent me and honestly knowing ms and him is all I need personally. I do get some of the doubts tho, yea and I already wondered whether he was writing to a scammer but I didnt question it. Believe what yall will but I dont think its that unbelievable that ms wont bother with „small stuff like that“
It’s not a legitimate support email
That is fair I suppose I didn’t take any steps to actually verify the message. How are you able to verify that it is not legitimate? What was the tell?
The ending is a dead giveaway. There’s essentially no email signature, and communications with MS support have the agent’s name in the signature, not a generic team name.
Additionally, there’s no ticket number. If they had investigated the account and billing history, there would be an associated ticket, a link to said ticket, and verbage about whether or not responding to the email would go on the ticket. A lot of that is handled automatically by contacting them if done electronically.
It’s also just not written like a support email from them, which I get is a bit more of a nebulous tell.
Thanks!💛 I’m sorry you’re so familiar with MS support. I haven’t yet had a good encounter with them nor no any who have
I appreciate it! I once spent 6 hours on hold waiting for support, so unfortunately I’m too familiar.