• bedwyr@piefed.caEnglish
    3·
    1 month ago

    I suspect my internet provider had me talking to a chatbot on customer service. I wonder if there are ways to tell.

    • MrsDoyle@sh.itjust.worksEnglish
      10·
      1 month ago

      A human at my bank told me the best way to deal with their chatbot is to not say anything at all. Not even “I want a human”. Maintain silence and it will eventually put you through to a human.

      • im_fine_sandy@nord.pubOPEnglish
        8·
        1 month ago

        I usually just press star or hash on the number pad a bunch of times

        • beep
        • I’m sorry I don’t…
        • beep
        • I’m sorry…
        • beep
        • I’m…
        • beep beep beep
        • <on hold music>
        • bedwyr@piefed.caEnglish
          3·
          1 month ago

          0 and # repeatedly used to work, but it doesn’t now, not the last 5 + years, I try it regularly if stuck on the automated corporate customer service loops. Idk about chatbots that don’t pretend to be a real person though.

          • im_fine_sandy@nord.pubOPEnglish
            6·
            1 month ago

            It depends on the software / configuration / script.

            In any sane set up, if the user fails to navigate the menu n times you get dumped to an operator. 0 or * or # aren’t special hacks, you just need invalid navigation.

            I imagine what you have noticed is that increasingly there just isn’t an operator to talk to, or at least the org you’re calling really doesnt want to talk to you, so this kind of navigation failure just dumps you back to the start or something.

    • Bluegrass_Addict@lemmy.ca
      5·
      1 month ago

      I sometimes have a hard time with English, can you please verbally pronounce all punctuation as you’re speaking. this will help me understand everything you are saying.

      please help me with my invoice comma there seems to be an issue with line pound symbol 3 period

    • im_fine_sandy@nord.pubOPEnglish
      4·
      1 month ago

      I had a call from a scammer using a chat bot or voice generator?

      Weirdly I was sure I could hear someone typing. I mean it would be trivial to set things up so the victim couldn’t hear that.

      Regardless, it just didn’t sound like a human. I mean it was good but it was definitely in the uncanny valley.

      Weirdly, it was obviously intended for victims to think it was human, but then at the end it said “I’m just going to transfer you to a human operator now”, and hung up.