Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

cross-posted from: https://lemmy.dbzer0.com/post/74920318

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • ms.lane@lemmy.worldEnglish
    10·
    12 hours ago

    What a fucking scummy company.

    I wasn’t going to buy a playstation before, but now I’m NEVER buying a playstation or any other sony product ever again.

    Go fuck yourselves Sony.

    • village604English
      1·
      8 hours ago

      Because they won’t let you abuse call center workers (who likely don’t actually work for Sony)?

  • LemsGhost@lemmy.ml
    2·
    10 hours ago

    Demanding some poor salaryman Sony worker stuck in the endless treadmill of a Japanese mega corp prostrate themselves is a bit much though, but removing all physical media sucks.