Waiting for 30 minutes to access the Web site of the Road Safety Authority, the Irish equivalent of the DMV. Too bad they don’t have physical offices where I could queue personally…
lol. They have actually created the same experience online as in person dmv.
10/10. Their IT department is genius
It’s actually a bit better because you can be doing other stuff rather than wait in a line in a physical DMV.
yeah that’s a pretty big oversight tbh. they should make the website play “hold” music and add some “timeout” popups you have to keep clicking
Sounds like the unemployment insurance website here in Florida. I had to use it during covid and it was one of the singularly worst experiences of my life.
That’s the goal. Make government not work, then complain it doesn’t work, let’s either get rid of the whole thing or let some big strong man “fix” everything.
let some big strong man “fix” everything.
Or privatize it using a friend’s company.
You’re giving me flashbacks to the online training my work makes me do every year.
I almost failed the first of 7 courses because I made the mistake of trying to do actual work while listening to the training, and didn’t realize there was a 5 minute timer for inactivity on the video player. And no, there was no additional time provided to complete the training. It was mandatory but essentially had to be done on your own time.
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It was mandatory but essentially had to be done on your own time.
Fuck that, training and any kind of policy testing should absolutely be on company time. I always throw shit like that in a general/admin bucket in my time card.
You make me do it, you pay me to do it.
Stop giving them ideas!
The DMV and other government phone systems nutshell
That’s just crazy. I think they need to increase their server budget.
I bet the constraint here isn’t what’s serving the website but either an external dependency that they don’t have control over so that can’t scale or a relational database that they didn’t have the budget or expertise to scale
Edit: or just that humans have to actually look at it and you’re waiting to talk to one
My local government does it all async to avoid that issue
yeah yeah yeah but how can we get the rage about sensible and rational issues like that???
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No thanks, I prefer my internet experience to be linear and iterative with no fail backs for any exceptions. C’mon dead process without an error report!
Zombocom is pure internet
A queue to see the website does make the process asynchronous.
Want to see this website? We’ll let you know
Ah sorry, I wasn’t clear - I meant the way the issues were sensibly and rationally outlined!
If it were the US, I’d guess the constraint was political meddling by somebody who wants everyone to hate the agency so they have an excuse to privatize it, but I don’t know if Ireland has that kind of problem.
Weird DDoS mitigation?
This is what concert ticket selling sites do for highly anticipated events.
The bad ones…
Brought to you by the same people as the pre-recorded webinar. Book your virtual seats now!
Honestly, it’s fine. I’d do just about anything to avoid physically going to the DMV.
This feels like something you would see at the DMV
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I remember when woodie’s implemented this during pandemic when everyone was stuck home and trying to DIY.
That’s wild, how do they not have the server budget to show you the website, but do have some to show you a queue signup? Surely those take about the same amount of resources!
Queue sign up might be 3rd party, or it is just less bandwidth as a trade off for the main site.
Even if so, the main website needing to queue people is ridiculous.
- Some apps are just written badly and won’t scale in a sane way
- Queue it is an external service provider which likely use their own server
What if they don’t have a web server that can connect to their mainframe, and you’re waiting on a DMV employee to become available to actually handle your requests?
Next: a subscription to jump to the front of the queue.
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It seems to have just been a really weird way to implement an “under maintenance” page, as the site was planned to be offline this morning.
That actually makes the most sense. It makes you queue because there are only so many tests they can administer at a time. So if the website is offline for maintenance it allows those that tried to access the website first to have their spot saved. Rather then forcing everyone to try and get on the website at once when the matinenece window ends. Now I kinda wish more websites that have limited sign ups did this.
This is rsa.ie. The main site works fine, but you have to wait to access the driving test registration portal. Mind you, this is even before you see the login or registration screen. And given Ireland’s small size, there are only about 4000 driving tests per week. That number of users is negligible for a normal scheduling page; it must have taken some serious skill and effort to make it non-performant at this scale.
you probably have no idea what the other people in line smell like
Reminds me of the SSA website’s operating hours.
That’s gonna be a hard no from me, dog.
It reminds me of the people who would turn off their websites at night way back when. Probably because their sites were hosted on personal PCs but still…
I don’t remember this but totally makes sense back then.
Do we need to talk about the elephant in the room?
